We believe that exceptional healthcare begins with exceptional experiences. We are a boutique consulting firm specializing in Customer Experience (CX) transformation for the healthcare industry, partnering with providers, payers, and digital health innovators to design care that feels more personal, more proactive, and more human.
Patient, Caregiver, and Provider Personas Created
Healthcare
Journey Maps
Patients
Surveyed
In-Person
Interviews
At MB360, we combine rigorous research methodologies with deep healthcare expertise to illuminate the complete patient experience. We empower healthcare organizations with actionable insights and transformative strategies that improve outcomes, enhance satisfaction, and create more human-centered care.
Founder/CEO
Experience Strategy Lead
VP, UX Research
Principal, Market Research
Reach out and let us know what is keeping you up at night. We can help.
