Digital Member Experience Checklist
This checklist helps health plans assess common engagement breakdowns and identify opportunities to simplify, streamline, and humanize the member experience.
Summary
The biggest issues in healthcare today aren’t just clinical. They’re emotional, financial, and systemic. Patients want care that’s accessible, proactive, and human. Addressing these concerns requires a shift from reactive treatment to whole-person, community-informed care.
Successful health systems will find ways to actively partner with patients to avoid leaving them behind.
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Task
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| ☐ | Have you simplified access to health screenings and wellness visits? |
| ☐ | Have you created ways to make healthcare financially accessible to all income level? |
| ☐ | Do you have coordinators to help patients manage complex conditions? |
| ☐ | Do you provide education and support for caregivers and families to boost the support system around each patient? |
| ☐ | Do you have a program to bring healthcare services into local communities? |
