Subscription Benefits
- Always-Fresh Intelligence
- Monthly Briefs keep you plugged into shifting patient and member behaviors, from scheduling obstacles to virtual-care perceptions. No more stale data or one-off reports.
- Quarterly Reports synthesize dozens of insights into a cohesive narrative, so you can plan your next big initiative with confidence.
- Hands-On Expert Support
- Strategy Sessions: Four 60-minute calls per year with our senior CX consultants. Use them to deep-dive into your toughest challenges, validate roadmaps, or kick-start new projects.
- Cost & Time Savings
- Annual subscription price breaks down to under $420/month—less than the cost of one day of in-house research staffing.
- Eliminate procurement delays: instant access to every new brief and report as soon as it’s published.
- Action-Ready Deliverables
- Each brief and report includes ready-to-use templates, audit checklists, and prioritized recommendations you can hand off directly to your design, digital, or call-center teams.
Return on Investment
We know you need tangible value—so here’s what an MB360 subscription typically delivers in the first year, based on client feedback and real-world implementations:
| Outcome Area | Typical Impact |
| Faster Decision-Making | Insights delivered monthly vs. quarterly, helping you act sooner on trends. |
| Budget Efficiency | Consolidated annual subscription often costs less than buying individual reports and workshops separately. |
| Improved Digital Adoption | Measurable uplift in portal/app usage within two quarters, driven by prioritized UX fixes. |
| Reduced Support Load | Fewer basic how-to questions in your call center as digital workflows become clearer. |
“The subscription paid for itself in under six months when we applied the monthly briefs to streamline our scheduling flow.”
By smoothing your research pipeline—no more scrambling for one-off studies—you free up team bandwidth, avoid duplicate spend, and focus on high-impact improvements rather than chasing stale data.
How to Get Started
- Click “Purchase”
- Complete a short form—no lengthy procurement process.
- Receive immediate access to our library and calendar invitations for your strategy sessions.
Still Considering?
Feel free to talk to an expert if you’d like a personalized tour of our briefs, reports, and tools. We’ll show you exactly how an MB360 subscription maps to your top priorities.
With continuous insights, expert coaching, and action-ready deliverables, an MB360 subscription is the fastest path to elevating patient & member experience—quarter after quarter.
