Q1 2025 Insight Report

Where Health Systems Are Losing Patients—and How to Rebuild Trust Online

Why You Need This Report

Your website is the “front door” to care, yet design hurdles—from confusing navigation to broken scheduling—are driving patients and members away. This report distills candid feedback and user‑testing insights into clear, prioritized design steps you can implement immediately.

What You’ll Learn

1. Why First Impressions Still Fail
   Streamline your homepage with a single, flexible search entry point—no more overload or guesswork.
2. How Search Logic Confuses Instead of Guides
   Swap technical filter labels for patient‑centered terms, surface availability at a glance, and adopt progressive filtering.
3. When “Easy” Scheduling Becomes a Dead End
   Eliminate guest‑flow roadblocks, auto‑fill known profiles, and surface the soonest available appointments first.
4. Why Poor Virtual‑Care Messaging Undermines Trust
   Label digital‑only visits clearly, set expectations up front, and offer seamless follow‑up options.
5. Six Strategic Recommendations for Leaders
   From simplified navigation to transparent provider context, these actions will cut abandonment, ease call‑center load, and rebuild trust.

Take Action Now

Buy the Q1 2025 Report for $1,295 and get the full analysis, patient‑tested quotes, and step‑by‑step playbooks you need to transform your digital experience today.