Q3 2025 Insight Report

The Product Mindset Shift: Improving Care Delivery Through Product Thinking

Why You Need This Report

Healthcare leaders face growing pressure to deliver seamless, human-centered care while navigating rising costs and disruptive competition. Too often, service design is reactive, siloed, and misaligned with patient and staff needs.
This report shows how health systems can borrow proven product management practices to transform service delivery. Drawing from 3,600+ patient and staff interviews, survey responses, usability sessions, and site visits, it translates real-world feedback into actionable strategies that improve care journeys, build loyalty, and reduce waste.

What You’ll Learn

1. Why Activity Without Clarity Hurts Care
   Define clear success metrics to prevent “organized chaos” and align every initiative with patient and provider outcomes.
2. Why Features Without Outcomes Fail
   Launch services like products:  with minimum viable versions, outcome-based KPIs, and iteration plans that avoid wasted rollouts.
3. How Silos Stall Patient Journeys
   Break down departmental boundaries with cross-functional teams that own the entire care experience.
4. Why Feedback Without Follow-Through Erodes Trust
   Close the loop by turning patient and staff input into visible changes that rebuild confidence and morale.
5. Five Strategic Recommendations for Leaders
   From embedding product owners in service lines to building a culture of iteration, these actions equip executives to deliver consistent, transparent, and patient-centered care.

Take Action Now

Buy the Q3 2025 Report for $1,295 and get the full analysis of systemic challenges in care delivery, direct patient and staff quotes that highlight pain points, and a practical, product-inspired framework to guide change.