Summary
Check-in and registration are more than logistics, they’re the emotional front door to care. When these moments are clear, integrated, and communicative, patients feel confident and respected.
Fix This Now: Check-In & Registration Experience Checklist
| ✅ | Task |
| ☐ | Do your digital check-in tools provide clear, visible confirmation that the process is complete? |
| ☐ | Are staff trained to greet and verify patients who have checked in digitally to reduce confusion? |
| ☐ | Have you minimized redundant data entry by integrating digital check-in with front-desk workflows? |
| ☐ | Is patient information auto-filled when authenticated, and used by staff to avoid re-entry? |
| ☐ | Do you proactively communicate wait times and delays – verbally or via digital tools – at least every 10 minutes? |
| ☐ | Are waiting areas and signage designed to reinforce flow and reduce ambiguity about next steps? |
